Refund policy

Last updated: 11 October 2026

We want you to love every Farlo piece. If something isn't right, here is how we will help.

This policy sits alongside your rights under the Australian Consumer Law. Nothing in it limits those rights.

Faulty, damaged or incorrect items

If your order arrives faulty or damaged, is not as described, or we sent the wrong item or size, please email us at contact@farlo.com.au as soon as you notice the problem. Include your order number and a photo so we can sort it out quickly.

We will assess the item and then offer an exchange, a refund or, if you prefer, store credit. For a major fault, you choose between a refund and a replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We cover the reasonable cost of returning faulty, damaged or incorrect items.

Change of mind

If you would like a different size or have simply changed your mind, we are happy to offer store credit for full-price items returned within 21 days of delivery. You can use your credit on a new size or anything else in our store.

Items must be unworn, unwashed and in their original condition, with tags and packaging.
Change-of-mind returns are offered as store credit only, not a refund.
Return postage for change-of-mind returns is paid by you.
We recommend a tracked postage service, as we cannot be responsible for change-of-mind returns lost in transit.

Sale items

Sale items are final sale and cannot be returned for change of mind. This does not affect your rights if a sale item is faulty.

Store credit

Store credit is sent by email as a digital credit code within five business days of us receiving your return. It is valid for three years and can be used on anything in our store.

How to start a return

Email contact@farlo.com.au with your order number, the item and the reason for the return. We will reply with our return address and next steps. Please wait for our reply before sending anything back.

Refunds

Approved refunds are made to your original payment method within five business days of approval. Your bank may take a few extra days to show the funds.